It is our aim that all our customers that wish to partake in gambling do so responsibly.
We understand and acknowledge that problem gambling is a serious issue, and we aim to help people affected by problem gambling, to make better decisions regarding their gambling habits, while at our venues.
Our venues and staff adhere to the Responsible Gambling code of Conduct and we make the Code available to patrons by displaying it clearly in the gaming rooms. You can click here to download a copy of the Code in English. The Code is also available in several community languages (click to download Greek, Italian, Vietnamese, Turkish, Spanish, Arabic and Chinese) and can be viewed at the cashier in each venue.
Rules and regulations pertaining to the safe and responsible playing of electronic gaming machines, payment of winnings policies, self-exclusion programs, and Gambler’s Help support group contact details are clearly signed throughout our venues.
Play Your Way
YourPlay gives you the power to keep track of how much money and time you are spending as you play the pokies in venues across Victoria. You can also use YourPlay to set limits on the money and time you spend on the pokies and you can set your own personal messages or reminders too. When registering for YourPlay, ask a staff member at your local venue to add YourPlay to your Monty's Rewards card, so you can use both at the same time. YourPlay is a free personal information system and it's completely confidential. For more information and to register visit www.yourplay.com.au
or call 1300 838 031.